Born in time company, whose personnel exceed over 40 years experience in the express business. ARROW AIR ACTION specialize in the international movement of parcels and documents.

ARROW AIR ACTION has offices in Singapore and Indonesia, having its international hub in Singapore, Our Singapore office has been long operating in the Air Express and Logistic and has expand its alliances thorough out the major cities in around the World.

Whether using our International Courier, Freight or Hazsafe ( dangerous goods ) services, you’ll find that we always apply the same highest level of care and attention to detail. Every client with whom we work is treated as a partner and it’s approach that has led to our outstanding success.

This is a people business and each team member is professionally trained in every aspect of international logistics in which we are involved. We take great pride in the work we do and the quality of service we provide .

Vision

For Our Clients:
To be recognized as the industry leading local courier of choice for:

1. The Industry leading on-time delivery average.
2. Courteous, respectful and professional services and communication.
3. Continual customer service and savings improvements through technology and innovation.

For Our People:
To be recognized as the industry leading employer for:

1. Unsurpassed income potential for performance.
2. Skills development and personal growth.
3. An encouraging, co-operative fun work experience.

Mission

To be recognized as the industry leading transportation company for professional and courteous service, customer convenience and on-time delivery.

Code of Practice

• We will deliver to any part of the country however remote.
• We will monitor our service from collection to delivery.
• We will take good care of your delivery and ensure it is delivered quickly and safely.
• If we are unable to make a delivery, we will call you.
• We will wear name badges whenever we deal directly with customers and give our names if you write or telephone us

Complaints of Problems

We want to know when customers are not satisfied with our services so that we can try to put matters right. Should you encounter a problem or have a complaint, please telephone or write.

We've built up an unrivaled reputation for reliability and customer care and we are constantly developing new services to meet the needs of all our customers.

Customer satisfaction

We can provide business references from any of our existing customers who are more than happy to verify their satisfaction

Services

• International Courier & Cargo
• International Loading With Express Integrators
• International Loading Via Direct Agents And Alliances
• Specialize Door To Door SIN - JKT - SIN
• Pre-Custom Clearance And Overnight Delivery In Singapore Island
• Custom Brokerage And Domestic Delivery To All Indonesian Cities

Call us at +65 65462853 ( SIN ) +62 2142886223 ( JKT ) or email sales@arrowairaction.com to request a brochure or for further details.

INDONESIA
ADDRESS	:	JL. Cempaka Putih Timur II No. 1 Jakarta Pusat
SINGAPORE
ADDRESS	:	NO 8 CHANGI NORTH – ST 1 # 03-01 Singapore

EMAIL : emailhost@arrowairaction.com

1. Preparation of shipment paperwork
   1. Completed consignment note with shipper signature
   2. Completed comercial invoice with company letterhead
   3. Packing list ( If available )
   4. MSDS ( If required )
   5. Certificate Of Analysis ( If required )
   6. Indemnity letter
   7. Government endorse put ( If required )
2. Non acceptable item / Prohibited item as per IATA Regulation
3. Weight dimension divisory
   • Shipment worldwide L x H x W /5000

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